Shipping policy

Shipping Policy

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

During high-volume periods (e.g., new releases, campaigns, or holidays), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping Policy

We offer free shipping on all orders within Canada.

We also ship to the United States.

  • Canada: Orders are processed within 1–3 business days, with delivery typically taking 2–5 business days.
  • United States:
    • Free shipping on orders over $100 CAD
    • Orders under $100 are subject to a shipping fee calculated at checkout
    • Orders are processed within 1–3 business days, with delivery typically taking 5–10 business days, depending on location and customs

After your order has been shipped, you will receive tracking information by email.

U.S. orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Shipping Carriers

We partner with reliable carriers to ensure safe and timely delivery of your order. Carrier selection may vary based on destination and availability.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer. These charges are determined by your local customs authority and are not included in the product or shipping cost.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. Stolen From Africa is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at [your email address].

Lost or Delayed Packages

If your order is delayed or appears lost in transit, please contact us at [your email address] and we will work with the shipping carrier to resolve the issue.

Please note:

  • We are not responsible for delays caused by shipping carriers or customs.

  • Claims for lost packages must be submitted within a reasonable timeframe after the expected delivery date.

Local Pickup (If Available)

Local pickup may be available for select orders or events. Details will be provided at checkout when applicable.

Contact

For any shipping-related questions, please contact:

Email: logik@stolenfromafrica.org
Location: Toronto, Ontario, Canada

About Our Platform

SFA is a Toronto-based media and cultural platform. All merchandise is produced and distributed by SFA Brand & IP Holdings (Toronto, Canada) and serves as an extension of the platform’s storytelling and community work.